How to Contact Us?
KTB｜7×24 Hour Omni-Channel Technical Support System
To ensure the continuous and stable operation of industrial PC equipment,
KTB has established a full-time and multi-channel service response mechanism:
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7×24 Hour Hotline Duty
Solve technical problems such as equipment failures and parameter configuration in real time.
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Dedicated Technical Email
Responsively address consultations on industrial automation, edge computing and other scenarios in a categorized manner.
Email 1: lxm@bjktbk.com
Email 2: ktbseller@bjktbk.com
Email 3: ktb@bjktbk.com
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WhatsApp Instant Communication
Support direct reporting of faults with on-site pictures/videos of industrial-grade equipment, suitable for overseas projects and mobile operation scenarios.
- WhatsApp 1: +85263692532
- WhatsApp 2: +85257469844
- WhatsApp 3: +8613552801217
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Online Intelligent Customer Service + 1-on-1 Engineer Support
Provide fast-response solutions for industrial scenarios (covering remote debugging, driver updates and other needs).
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Self - service Download of Materials
Suitable for the needs of quickly understanding product specification materials, driver downloads, etc.
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Professional Warranty and Maintenance Services
To ensure the continuous operation of equipment in key scenarios such as industrial automation and energy monitoring, KTB provides industry-leading warranty solutions:
- 1-year limited warranty: For the whole machine equipment, free maintenance or replacement will be provided for failures caused by environmental adaptability defects.
- 72-hour fast response: After receiving the application, complete fault diagnosis within 24 hours, and solve 70% of the problems within 3 working days.
- Extended warranty and maintenance value-added: Extended warranty services can be purchased. For details, please consult: ktb@bjktbk.com.
Professional Maintenance Service Process
KTB provides maintenance services for all products within the warranty period. Customers can send the defective products to our service outlets, and we will return them to our manufacturing base for maintenance. For products beyond the warranty period, we will charge an appropriate maintenance service fee to repair them for customers.
Our maintenance process is:
- Online repair (submit equipment model + fault phenomenon)
- 24 - hour diagnosis (remote detection or return for evaluation)
- Confirmation of maintenance plan (including cost and time estimate)
- Return to factory for maintenance and testing
Lifetime Free Technical Support
KTB provides lifetime free technical support services for end users and dealers.
Contact us-
Q1: What is the working temperature range supported by your industrial PC?
A1: Our industrial computers are specially designed for industrial automation environments. Standard industrial computers support wide-temperature operation from - 20°C to 70°C. This temperature resistance ensures the stable operation of equipment in cold storage, desert and high-temperature factory environments. If higher temperature requirements are needed, please contact our engineers for a detailed solution. -
Q2: Do your industrial PCs have seismic and dust-proof capabilities?
A2: Yes! the products meet the requirements of dust-proof, waterproof, impact resistance and vibration resistance. The high-quality high-strength steel+aluminum alloy sealed shell is matched with shock-proof gaskets, which can withstand the influence of harsh environments such as construction sites, oil platforms and automated production lines. -
Q3: What I/O interfaces and expansion options do your industrial motherboards provide?
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Q1: Which operating systems are preinstalled on your industrial PCs?
A1: Our industrial PCs support a variety of operating systems preinstalled, specifically including:
Windows series: Windows 10 IoT Enterprise, Windows 7 Professional (for legacy device compatibility needs);
Linux systems: Ubuntu Server, CentOS, Debian (supporting industrial - grade stability and open - source customization);
Domestic systems: Tongxin UOS, Kirin OS (adapted to the Xinchuang scenario to meet the needs of independent control);
Embedded systems: Windows Embedded Standard, VxWorks (suitable for real - time control and edge computing scenarios).
According to your industry application scenarios (such as intelligent manufacturing, energy monitoring, rail transit, etc.) and compatibility requirements, we can provide customized system configuration solutions.
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Q2: How to update the driver of industrial PC?
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Q1: Does your product support AI edge computing?
A1: Yes! we have many products that can support AI edge computing, which are specially optimized for AI inference and real - time data processing.
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Q2: What cooling solutions do your industrial PCs offer?
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Q1: Do you support customization services?
A1: We support customization services. We have a professional R&D design team to provide customized solutions to meet various solution needs of customers.
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Q2: How to ensure the compliance of customized products?