Your Reliable Supplier of Industrial Computers
Customer First | Service Comes First
In our company, customer needs always come first. Upholding the concept of proactive service, we consistently stand in the customer's
perspective to deeply understand their requirements. Whether providing professional technical consultation before sales,
customizing exclusive solutions during sales, or ensuring efficient response after sales,
we are committed to achieving a win-win situation for both customers and the company.
Full-Cycle Service Model
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Requirement Diagnosis
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Solution Customization
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Deployment & Implementation
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Continuous Optimization
Service Standards
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Service Dimension |
Core Indicator |
Industry Comparison |
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Fault Response Efficiency |
Rapid remote/on - site response |
Response speed is better than the industry average |
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Solution Implementation Effectiveness |
High approval rate of customized solutions |
Far exceeds the industry average level |
Teamwork | Share and Bear Together
We believe that teamwork enables ordinary people to achieve extraordinary accomplishments. Every member actively fosters the team atmosphere and boosts morale.
Through regular team - building activities, such as outdoor expeditions, we overcome challenges together, enhance trust and understanding, and boost team cohesion. In work, departments like R & D, marketing, and after - sales service cooperate closely to drive the successful launch of new products.
Inter - departmental Collaboration Mechanism
Project Collaboration Case
In a certain industrial computer project, the hardware/software/testing teams collaborated fully, synced progress daily, completed 12 certification tests within 3 months, and delivered 15 days ahead of schedule.
Culture-Enabling Practices
Annual Hiking Team-building Activity:
In 2024, our team plans to complete an unforgettable hiking team-building event. To ensure its smooth execution, we will implement an innovative material-sharing mechanism, designed to effectively reduce the loss rate of supplies through mutual support and resource sharing among team members. This mechanism not only minimizes material waste but also enhances collaboration and interdependence among team members, thereby boosting overall team cohesion and its capacity to tackle challenges.
Talent Development System:
Internal Training: Weekly cross-learning sessions among hardware, software, and testing teams, with professional knowledge delivered through in-house classes for peer study and discussion.
External Certification: Engineers, designers, sales staff, finance personnel, purchasers, etc., proactively pursue and hold relevant professional certifications.
Embracing Change | Adaptation, Innovation and Transcendence
We embrace the transformation of industrial technologies with an open mind, staying at the forefront of innovation. When facing internal changes, we respond rationally and regard them as opportunities for growth. The R&D team explores new technologies, such as integrating high-speed communication modules into industrial computers to meet the needs of smart factories.
We encourage employees to contribute innovations, such as improving the interface layout of industrial computers to enhance usability and market competitiveness. By taking the initiative to change and pursue performance breakthroughs, we are committed to providing advanced and reliable industrial computer solutions.
5G + Edge Computing Integration: In 2023, we took the lead in launching industrial control computers supporting 5G NR, achieving 20ms low-latency transmission of crane control data in smart port scenarios.
Innovation Incentive Mechanism: The PCIe interface anti-misinsertion design proposed by employees has increased equipment installation efficiency by 35%, saving customers 2.8 million yuan in annual operation and maintenance costs.
The annual R&D intensity reaches 22%, 10 percentage points higher than the industry average.
We possess utility models/software copyrights and design patent certificates.
Integrity Practice Case
01Compliance System Construction
01Triple-Audit Mechanism:
Technical Solutions: Reviewed by 3-level engineers;
Commercial Contracts: Double-audited by legal affairs and industry experts;
After-Sales Service: Cases closed only when customer satisfaction reaches 100%.
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Aerospace Field
Developed a wide-temperature industrial control computer for a satellite ground station, which passed all environmental tests and has operated zero-fault for 3 consecutive years.
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Medical Equipment Scenario
A DICOM interface industrial control computer achieves 400MB/s image transmission and has obtained dual FCC+CE certifications.
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Professional Talent Matrix
The team has an average of 17 years of industrial control experience. The employee with the longest industrial control experience has over 22 years of experience.
Always Maintain Passion
We maintain optimism, never give up in the face of difficulties, and value overall interests over personal losses.
Facing fierce market competition and technical challenges, we never back down. For example, when developing high-performance industrial computers, we encountered technical bottlenecks. However, team members encouraged each other, stayed positive, and after months of hard work, successfully solved the problem and delivered products that met customer requirements. We motivate ourselves to improve performance, firmly believing that with perseverance and passion, we can overcome difficulties and achieve higher accomplishments in the industrial computer field.
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Documentary of Key Project CasesPetroleum Exploration Mainboard Project: Facing the extreme environment of high temperature and vibration, the team carried out debugging for 92 consecutive days. Finally, the mainboard achieved 365 - day fault - free operation in desert working conditions and won the praise of “Industrial Iron Army” from the customer.
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Achievements Driven by Culture
Customer Retention Rate: 83%;
Technology Breakthrough Speed: The development cycle of new functions has been shortened by 40% compared with that 3 years ago.
Choosing KTB means
✔ Reliability verified by a number of patented technologies
✔ Global - covering fast delivery and technical support
✔ Industrial intelligence experience synchronized with first-class international enterprises
The future of industry begins with every reliable choice—Act now. Let's take technology as a bridge to jointly unlock the infinite possibilities of intelligent manufacturing!
Contact our industrial solution experts
Get free customized solution design, and let the technological advantages of KTB precisely match your business needs!


